Privacy policy & SMS Terms of service

Privacy Policy

Illinois Valley Family Coalition (IVFC) is committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information.

What Personal Information We Collect

When you engage with IVFC services, including signing up for SMS notifications, we may collect:

Your name
Contact information (such as phone number and email)
Health-related and social needs information (when relevant to services)
Communication preferences
Any other information you voluntarily provide

How Personal Information Is Used

Your information is used to:

Determine service eligibility and provide support
Schedule or remind you of appointments
Share relevant updates or resources
Communicate service outcomes or requests for additional documentation

Who Personal Information Is Shared With

We do not sell your information. We may share your information only with trusted partners (e.g., Coordinated Care Organizations or service vendors) to fulfill service delivery.

SMS consent is not shared with third parties.

SMS Terms of Service

By opting into SMS from a web form, intake conversation, or other channel, you agree to receive text messages from Illinois Valley Family Coalition related to Health-Related Social Needs (HRSN) services. This may include messages related to:

Appointment reminders
Eligibility updates
Documentation requests
Community event notices
Referrals and resources

Message frequency may vary.
Message and data rates may apply.

You can opt out at any time by replying STOP. For help, reply HELP or contact us at https://www.ivfc.org or 541-592-6139.

Visit https://www.ivfc.org/privacy for our Privacy Policy and Terms of Service.

ivfc.org

Illinois Valley Family Coalition

Illinois Valley Family Coalition is a community organization helping those in need!

Illinois Valley Family Coalition